SupportSync is one of EVERYSYNC's 39 unified modules. It delivers the same depth as a standalone supportsync tool, but lives inside the same platform as your CRM, HR, contracts, documents, and finance products — so cross-module workflows are first-class, and Eva, EVERYSYNC's embedded AI Operator, can read across every module to plan and execute work on your behalf.
A comprehensive helpdesk and ticketing platform that combines intelligent ticket routing, AI-powered responses, knowledge base management, and real-time analytics to transform your customer support from reactive to proactive.
faster first response times with AI-assisted triage and suggested replies
reduction in ticket volume through intelligent knowledge base suggestions
customer satisfaction with proactive, personalized support experiences
Powerful features designed for real business outcomes
Three-column inbox with conversation threads, customer context, and AI assist — everything agents need in one view.
Automatic intent detection, sentiment analysis, and priority assignment. AI suggests replies based on your knowledge base.
Build and manage a searchable help center with categories, articles, and public portal for customer self-service.
Create triggers, macros, and SLA policies that automate repetitive tasks and enforce response time commitments.
Real-time metrics on ticket volume, response times, resolution rates, CSAT scores, and team performance.
Seamlessly connect phone support with your ticketing system. Voice calls create tickets automatically.
SupportSync is designed for organizations that refuse to compromise on quality, efficiency, or insight.
SupportSync works even better alongside:
SupportSync is one of EVERYSYNC's 39 unified modules. It delivers the same depth as a standalone supportsync tool, but lives inside the same platform as your CRM, HR, contracts, documents, and finance products — so cross-module workflows are first-class, and Eva, EVERYSYNC's embedded AI Operator, can read across every module to plan and execute work on your behalf.
SupportSync is one of EVERYSYNC's 39 modules. It's not sold as a standalone — every EVERYSYNC plan includes SupportSync alongside CRM, HR, contracts, documents, finance, and the rest of the suite. Because it lives inside EVERYSYNC, SupportSync shares one data model with every other module, so cross-module workflows are first-class instead of glued together with integrations.
Standalone tools handle one job in isolation. SupportSync inside EVERYSYNC handles the same job, but it can also trigger and be triggered by every other module — and the embedded Eva AI can read across all of them. So instead of stitching together a separate supportsync subscription with your CRM and HRIS, SupportSync simply *is* part of the same platform.
No. SupportSync is included in every EVERYSYNC plan, alongside the other 38 modules. EVERYSYNC is priced per active user per month with the full suite included — no per-module upsells, no per-workflow add-ons.
Eva has read access across SupportSync and every other module in your org, and write access scoped by your role. So you can ask Eva to plan and execute multi-step work involving SupportSync ('supportsync summary for last month', 'create the standard supportsync flow for our top 5 customers'), and Eva will produce a plan, request your approval, execute, and report back with a full audit trail.
For some modules (LinkSync as get.in, SignatureSync as Siggy, CallSync as Callcraft), yes — they're available as standalone products under their own brand. For most modules, SupportSync is a feature of the EVERYSYNC platform and isn't sold separately. The whole point of EVERYSYNC is that every module is more useful when it's connected to the others.